Guaranteed Performance is Tetra Pak’s service solution “to improve lifecycle performance of customer operations.” It was launched at Anuga FoodTec 2012 in Cologne, Germany. The programme is a service agreement that en3sures that equipment performance meets pre-agreed levels over a specified time period.

The key to the programme is Tetra Navigato, Tetra Pak’s packaging and processing service portfolio, which is used to create the solution based on a customer’s needs. Tetra Navigato is grouped into nine product areas to identify the services that will make up the agreement. These areas include: automation services, environmental services, improvement services, installation services, maintenance services, parts and logistics services, remote services, training services and quality management services.

Tetra Pak also displayed its advanced service agreements, such as Operational Cost Guarantee (OCG) at Anuga FoodTec. OCG is a long-term service agreement that includes the delivery of products and services necessary to enable Tetra Pak to provide customers with stable, verified, controllable and predictable operational cost.