GEA launches remote support service

GEA has announced it is now offering a special remote support solution, to enable immediate GEA expert assistance for customers during the coronavirus crisis, without putting lives at risk.

GEA Remote Support is a service that provides real-time streaming with GEA experts. From their own location in production, customers will be able to use a commercially available mobile device to connect and communicate online with a GEA expert to resolve their issue.

Customers can initiate a remote support session by receiving a short email or SMS containing a secure link, followed by a video conversation, with the option to share high-resolution imagery back and forth, send descriptions and instructions via the chat function or take and share notes during the conversation. All of this is possible without the customer having to install a new application.

The remote support solution is based on existing GEA Remote Eye Wear technology. The specially designed glasses, which include an integrated high-resolution camera and reliable microphone, allow for hands-free remote support, offering several bidirectional functions. By projecting images onto the GEA Remote Eye Wear screen, repairs, process optimizations or inspections can be carried out immediately. GEA Remote Eye Wear is currently available as part of the GEA Service Level Agreement (SLA), however, customers will be able to purchase a stand-alone unit as part of a premium service package in the near future.

Customers who require GEA Remote Support can find their local GEA contact here.

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